Clipping of news on Brazilian Culture, Law and Citizenship
11.23.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Regulations of the Consumer Protection Code will allow for replacement within 12 days. As is expected for almost three years by Brazilian consumers
The national secretary of the Consumer Ministry of Justice, Juliana Pereira da Silva, said on Thursday that the government "did not give up" the regulations of the Consumer Protection Code that will allow the exchange of defective products within 12 days. "Do not theorize back on this issue, but we still need to resolve outstanding issues," she said. President Dilma Rousseff announced the move at a ceremony at the Presidential Palace in early 2013, but to this day, almost three years later, plans regulatory code, establishing the exchange within 12 days, through a presidential decree has not They left the drawing board. Juliana said the government argues, now, the question of time limits, since the domestic industry said you can not ensure the exchange within 12 days to the interior regions of the country and also the regulations will come even through a decree or a legislative measure.
"What good would the issue of a decree is then industry comes in court and bar the return? Nothing. So we understand the industry's argument, especially the e-commerce area, which claims to be very difficult today to guarantee exchange within this period in very remote areas. This would require inventory and building maintenance areas in remote locations. They claim that this could even derail deliveries in these regions. So we can not punish the interior of consumers with this decision, "said Juliana.
The secretary also criticized the lack of planning of the Brazilian industry in recent years to justify the problems presented by entrepreneurs in negotiating the immediate exchange of measure of defective products. "It shows the lack of investment that was made in Brazil at the time strongly expanded consumption. The market, in general, when it offers products, should also have an after-sales planning. If you can not answer the consumer problems is because they are not properly prepared for it, "she said.
The secretary spoke with reporters during the course of the International Congress "Consumer's International", considered the largest in the world, which takes place today in Brasilia.
Source: State of Minas
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This article was translated by an automatic translation system, and was therefore not reviewed by people.