Clipping of news on Brazilian Culture, Law and Citizenship
11.25.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Example of cause gains may encourage you to fight for an end to irregularities
Playback / Internet
The Claim Here News search tell consumers all the rights they hold in various aspects of consumer relations. Besides knowing what they are when buying a product, it is important to know the rules that establishments frequented in everyday life, such as supermarkets, parking lots and banks must follow.
Many people are injured every day, and even though the rights, do not put them into practice. To show that it is worth bringing to justice a case of customer abuse, we show an example of success.
Some cities have the Law Queue, which requires financial institutions and / or gas service to make available to users, sufficient staff on boxes industry as well as self-service systems to be effected within a reasonable time. Furthermore, requiring that the customer can only get on the waiting list for a certain time. Surpassing minutes is considered abuse!
A consumer from Goiania was in March this year, exactly 61 minutes in line waiting for service at a bank branch. Knowing that the city follows the Municipal Law No. 7867, which establishes maximum time to 30 minutes queue, the consumer, after realizing the neglect of the agency, decided to seek their rights and join with an indemnity action.
Cause wins
On October 23, the federal judge Roberto Carlos de Oliveira judged favorable to the consumer sentence. Therefore, the Federal Savings Bank will be required to compensate him for R$ 3000.
In his ruling, the judge reasoned that "The stay in the queue of customers and users, for too long, is not a situation that merely amolde to regular everyday troubles, but generates fatigue and indignation, with social impairment, due to the inability of users in the queues occupy his time in professional activities or other particular nature, especially those working and leave the meal schedule to promote banking ".
The sentence, still subject to appeal by the Caixa.
Recalling that the Queue Law works municipally, which means that each municipality has the power to specify it according to their population demand.
Search your rights!
Not to go through such abuses, you can follow a few steps. In the case of banks, demand a service ticket with date and time. After that, just confirm the password data with some proof of deposit or payment made, which is also part time and date. If the time exceeds the minutes provided by law, the consumer can seek compensation.
He saw how important it is to pursue their rights? As much as the process in the Justice may be slow, laws exist for this, so use them to your advantage and do not let go unharmed irregularities. Do not forget, of course, to file the complaint against the company in Claim HERE!
Source: Official Day Day
Source: Complain Here
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This article was translated by an automatic translation system, and was therefore not reviewed by people.