Clipping of news on Brazilian Culture, Law and Citizenship
12.14.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
Company must pay R$ 1500 again provide the contracted service.
Operator says it was not notified can still appeal the decision.
The 1st Special Civil Court of Rio Branco County condemned the phone company Vivo to pay a 1500 compensation to a client for moral damages and failure to provide service. The decision was published in the Journal of Justice on November 25 and the operator can still appeal the decision, but the company says it has not yet been notified.
According to the Court of Justice (ECJ-AC), Judge Lilian Deis also determined that the company effectively make available the internet service contracted by the author "within 15 days, subject to a daily fine of R $ 200 ".
Also according to the law, the process of the author argued in court that it would be the operator and client have signed up for a data plan and mobile telephony which would be entitled to unlimited calls to phones in the same operator and unlimited internet service. However, the service would have presented constant internet outages.
Seeking an improvement in the service, the customer has hired an additional data package of 500 megabytes (MB), but the plan also had flaws. According to the lawsuit, the plaintiff would have informed that it was guided by the operator to remove the battery of your mobile device and then turn it on again. The procedure would have been carried out "several times", but apparently has not solved the problem.
Source: G1
To access the G1 site, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.