Clipping of news on Brazilian Culture, Law and Citizenship
12.14.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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5 Reasons to access the Consumidor.gov.br
An official channel to solve the problems of consumers. This is the proposal of Consumidor.gov.br, a public service that allows you to speak directly with the companies registered for resolving consumer disputes.
Every day new companies adhere to service - are already 295 companies registered. Among the participants are the main telephone companies, financial services, e-commerce, airlines, among others.
Another novelty is that companies undertake to meet, analyze and invest every effort available to solve the problems presented by its consumers. They must respond to consumer demands within 10 days, and today the average response time is 7 days. As a result, the platform has the average rate of 99.7% of answered complaints.
The main advantage of this service is transparency. The platform offers a range of information on companies that solve consumer problems, which can assist in their purchasing decisions. The recorded information is important for the development of public policies and other initiatives aimed at improving in consumer relations in the country.
Here's 5 reasons to access the platform:
1 - High solution index
Currently companies have an average rate of 80% solution of complaints registered. And most interesting is that this index is a result of evaluation of the consumers themselves.
Photo: Disclosure Consumidor.gov.br
2 - Ranking of companies
The rankings Consumidor.gov.br features that allow consumers to compare the participating companies, which can refer to solution ratios, satisfaction, average terms of response and percentage of unanswered complaints. You can also filter the rankings by segment or select a single company for a more specific analysis.
Photo: Disclosure Consumidor.gov.br
3 - Infographic
The tab "Infographics" displays information such as the total number of registered users on the site, the total volume of registered complaints and their distribution among the states and regions of the country.
Photo: Disclosure Consumidor.gov.br
4 - Consumer Reporting
Through the tab "Consumer Report", you can read the contents of recorded complaints, responses of the companies and the final assessment of the consumer. The "Search" button allows you to search complaints by company, by industry, by region, by keyword, date, and other filters. With this, you can have access to the experiences of other consumers.
Photo: Disclosure Consumidor.gov.br
5 - Transparency
If you want to explore more information, you can download the data on the platform registered complaints in open format (.csv), through the "Open Data" tab. Available data allow you to perform various intersections information to deepen its analysis of the companies. Importantly, all the personal data of consumers are protected.
Photo: Disclosure Consumidor.gov.br
Do not waste time! Access Consumidor.gov.br, meet a list of member companies and use his rights.
Source: Earth
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This article was translated by an automatic translation system, and was therefore not reviewed by people.