Clipping of news on Brazilian Culture, Law and Citizenship
12.14.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Shows / artistic and musical performances are one of the forms of leisure searched by people.
However, when they are canceled for reasons such as, for example, bad weather, problems can arise for people who bought the tickets.
Show Canceled What my rights
In situations like these questions arise as:
1) Can I get my money back?
2) I am obliged to appear on a new date?
Note that, according to the Consumer Protection Code (CDC), a ticket equates to a service delivery contract with a cancellation is entitled to a refund (money back). But consumers should pay attention: the CDC, the deadline for making the request is 30 days after the cancellation of the event - and it is the duty of the organizers to cancel the release of this same information channels where the show was announced.
Upon request, organizers should make an immediate refund of the amount paid.
If payment was made in cash, the consumer should be reimbursed at the time, also in cash. If it was done on the credit card, the charge should proceed to the immediate reversal of the amount paid with the credit card company. Should be returned even "service fees" levied on payments made by credit / debit cards.
In case of postponement, the consumer is not required to attend the new date set. Continues to be entitled to reimbursement.
As those responsible for repayment of the amounts paid, the consumer is entitled to charge any of the companies involved: both artists and singers of his manager, producers of the event or of the point of sale of tickets. Recalling that, by the Consumer Protection Code, everyone is responsible.
It is important to note that if any of the involved deny or hinder the reimbursement of amounts paid for the tickets, the consumer is also entitled to compensation of damages proved to have suffered, and the cost to get your money back. Still, as appropriate, through judicial organizers can be sentenced to repair the moral damage suffered by the consumer.
Here is still information that even the organizers claim did not blame the unexpected that prevented the event, they have the obligation to reimburse consumers who so request.
If the situation is not settled with the organizers of the event, consumers can look for PROCON, or the Special Court - where they can pursue their rights, with or without a lawyer.
For questions: mhgd.ufmg@gmail.com
Source: JusBrasil
To access the JusBrasil site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.