Clipping of news on Brazilian Culture, Law and Citizenship
11.26.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Black Friday occurs on Friday (27) and opening period of promotions.
One must be careful not to fall for scams or cause injury.
Procon-MA informs consumers about settlements season (Photo: Flora Dolores / O State)
Shopping in physical and virtual stores have different orientations (Photo: Flora Dolores)
With the arrival of Black Friday, which takes place across the country on Friday (27), and great deals and year-end sales, growing doubts among consumers about what their rights during these actions. One must be careful not to fall into a scam or take damage, especially with Internet sales. The guidelines are the coordinator of the Institute for the Protection and Consumer Protection (Procon-MA) to Imperatriz (MA) in the east of the state, Tereza Perpetual.
The first tip is to avoid getting carried away by promotions and leave the planning to the personal finance side, especially in times of crisis. Some stores may have increased the values of the products before the season of settlement, and therefore consumers should be clear what really needs and monitor prices in at least three stores, whether physical or virtual, to see if the price of that product is promotional or not.
"It is very important consumers do price surveys, because it must monitor the price of that product he need to buy, do planning, do price research in advance before these large, these megaliquidações, and also on the settlements," guides coordinator.
Internet shopping
By virtual stores, consumers should exercise caution about the credibility of them. For this, there are sites that gather information on experiences of other consumers with certain companies.
"It is extremely important consumers verify the credibility of the site. He can see this by doing a search on the internet itself. There are several websites where the list of trusted companies, non-reliable companies. Including Procons at the level of Brazil, they have lists of these companies, "he explains.
Procon-MOU tips:
- Plan the purchase;
- Monitor prices in at least three stores;
- Check basic information like CNPJ, address, phone, etc.
- Deal with the right to return when defects or defects in the product.
The Procon-MA still guides to seek basic information and mandatory disclosure by online stores, such as registration in the National Register of Legal Entities (CNPJ) - check - address the physical store, contact phone and security certificates - particularly those consumers who purchase on your credit card.
Right to return?
The right to exchange provided by the Consumer Protection Code (CDC), often confuse many consumers. Some believe have this right on all occasions. Tereza Perpetual clarifies, however, that the right is granted only to consumers in some cases.
"The consumer, he will always have the right to return the product if he has any vice or defect, regardless of promotion. Now, you have to be very clear is that this seven-day exchange, for there is a myth that 'ah, every product I buy, I am entitled to seven days to change'. No. It may only require this right to exchange seven days when he buys off-premises, or purchase online, by catalog buying, buying a magazine, buying by telephone. Regardless of whether promotion or not, at the time the product arrives at his home, he has seven days to the exchange, "concludes the coordinator.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.