Transportation

It was on the floor? What to do

Decreased delays at airports, but passengers who boarded can not require rights


Rio - The delays in flights have returned to normal levels, according to Infraero (Brazilian Company of Airport Infrastructure). The movement in the days preceding the New Year was quiet in Brazilian airports. In Rio, the Galeao recorded only 1.9% of delays yesterday. But a problem occurred in the air last year's blackout was the overbooking, when the passenger is the passage in the hands, but finds no place to board because they were sold more tickets than the number of seats. With the large number of reservations during the holidays, many people stayed in the lobby, waiting for the flight alternative.

The practice of overbooking violates the Consumer Defense Code, applicable to the relationship between passenger and airline, set up by "misleading and improper conduct." The passenger who is injured is entitled to indemnification. According to the Brazilian Code of Aeronautics (CBA, 1986), the right of the consumer starts from four hours late on the scheduled time. As the code is very old, the four hours - until now inadequate for those seeking the plane to reduce the time of displacement - is parameter to request rights.

After four hours, the airline is required to board the passenger on another flight to their destination or restore the value of the ticket immediately, if the passenger chooses to repay. If the flight is offered in the higher category purchased, he shall be entitled to the ticket, without paying the difference. For delays in scale, apply the same rights after the four hours.

Companies are also obliged by law to provide, with their own resources, food and accommodation for passengers, including round trip transportation to the hotel - although it does not reduce the possibility of compensation for injury or damage to the delays.

EVIDENCE FOR DEFENDANT RIGHTS judicial or extrajudicial

Save all boarding tickets or any other document delivered and that shows the time set for the original shipment and in real time that passengers actually boarded the flight.

PHOTOS
Shooting the panels showing the delay.

MEDIA
Print and save material published on the Internet, newspapers and magazines on the subject. Preferably, as disclosed by the airline or the Infraero.

WITNESSES
Record name, address and telephone number of passengers and other persons who are at the airport and can testify.

RECEIPT
Ask at the hotel hosting the statement or receipt - if the company paid the expenses, the statement is true. The passenger should also keep notes of all tax expenditures with transportation and meals.

This article was translated by an automatic translation system, and was therefore not reviewed by people.