Clipping of news on Brazilian Culture, Law and Citizenship
11.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Generally the rules of the stores to make exchange are the same
When purchasing any product, especially durable, look for detailed knowledge of the company's trading conditions and if possible keep this in writing. This will make all the difference in a possible replacement problem.
When we choose a gift for someone we seek really give what we think appropriate and therefore we have to surround ourselves with information about the product. The law protects the consumer but we must act clearly and knowledgeable of their rights.
This time of year many retailers are organized for the "exchange period", which takes place from December 26th to the first half of January. Generally the rules of the stores to make exchange are the same. The product has to be with the store label and have not been used.
By Marco Quintarelli
QUESTION AND ANSWER
"My mother lives in Sao Paulo and came to spend the year-end festivities with me, bringing presents for me and my husband. Despite the good will and affection to my husband and he already has my I did not like. We do not want to be rude and not let her know that. I will can trade them in Rio? "
Maria Candida, Meier
Buying gifts is a complex task. It is always difficult to figure out "what" that the gifted like to win. Even when our children or our parents who try to be the most pleasant possible trying to present. Fortunately, today repeated exchanges of gifts or who did not serve, can be made in most commercial establishments.
The Consumer Protection Code (CDC) does not provide for the possibility of exchanging a product simply because the consumer has not been satisfied with it. In other words, if you won a piece of clothing that did not please him, a shoe that did not serve him by size, in principle, the supplier is not required to exchange the product.
CDC exchange is allowed only in case of defective merchandise. If this did not please, not served or was not quite the expected color, the way is to rely on the goodwill and cooperation of the shopkeeper.
But the exchange despite not being obligation of the merchant when there is no defect, is a market practice, since that has not been removed from the store label and the product is healthy with no signs of wear. This practice has become greater in the trade for their own competitiveness between the shops and the vast majority of traders, began to put more emphasis on customer satisfaction, so the possibility of exchange became common.
It is a liberality of the shop to make the switch by a card of the establishment of the goods with the label, if there is no defect in the product. The store may also require the purchase of Fiscal Note. In your case, if the gift was purchased in Sao Paulo and in a network that has branch in Rio, you may request an exchange, but this is not guaranteed.
Marco Quintarelli is a consultant of the AZO Group. Monday, Success in Contests
Source: The Day
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This article was translated by an automatic translation system, and was therefore not reviewed by people.