Clipping of news on Brazilian Culture, Law and Citizenship
11.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
The Municipal Department of Protection and Consumer Protection (Procon-JP) is carrying out educational campaign among consumers to disclosure laws that regulate the cutting of water and electricity in Joao Pessoa residences. The municipal law 1.649 / 2007 prohibits the cutting of water and electricity on Fridays, Saturdays, Sundays and holidays, and state law 10,324 / 2014 provides for the prohibition of charging reconnection fee of electricity, with the service of refund occurring at a maximum of 24 hours.
For the Secretary of Procon-JP, Helton Rene often consumers are injured because they ignore the rights provided for in legislation. "Local and state laws that are in place need to be disclosed to ensure they are met. The consumers themselves must operate as a tax, but for this he needs to be aware of the laws that protect them. "
Helton Rene explained that bylaw 1649/2007 is clear when it comes to cutting water and electricity: "The municipal law provides in its Article 1 that the supplier companies, distribution companies or electric utilities and clean water are prohibited from in case of non-payment, carrying out cutting services on Fridays, Saturdays, Sundays and holidays, that under Joao Pessoa. "
The collection rate for reconnection after cutting the light, state law 10,324 / 2014 says in its first article that is forbidden to charge for companies power supply concessionaires operating in the state of Paraiba, where the suspension of power supply for the invoice late payment.
The second article of Law 10,324 / 2014 also specifies that the concessionaire must, within 24 hours, restore the supply of the service at no cost to the consumer. "Failure to comply with this law provides for a fine of 30 UFR-PB to be paid to the consumer by the company," says Helton Rene.
People with visual impairments - The visually impaired also has a municipal legislation that bolsters. Law 12,692 / 2013 ensures the right to receive, at no additional charge, water bills, energy and telephony together with consumer statements in Braille.
"The municipal law ensures that the visually impaired have access to the details of your bill in particular print for the visually impaired without he need the help of others. To receive Braille, just the consumer in question hold a registration at the dealership service company and, from there, the company will be required to send the document correctly, "said Helton Rene, adding that, in breach of the case of these laws, the person should seek the Procon-JP immediately.
Numbers
Complaints opened in Procon-JP against Energisa in 2015: 341
Complaints opened in Procon-JP against Cagepa in 2015: 267
Service
Working hours of Procon-JP
SAC - Monday to Friday: 8h to 17h at the headquarters located at Avenida D. Pedro I, No. 473, Tambiá (with distribution of chips)
Telephone: Monday to Friday from 8h to 18h: 0800 083 2015, from 2314 to 3040, 3214-3042, 3214-3046
Duty Weekend: Friday, Saturday and Sunday from 20h to 3 am on 0800 083 2015
Source: City of João Pessoa
To access the site Municipality of João Pessoa, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
transparent image
This article was translated by an automatic translation system, and was therefore not reviewed by people.