Clipping of news on Brazilian Culture, Law and Citizenship
10.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Only in November, Claim HERE recorded 289 complaints in this regard
On August 1, a consumer of Rio de Janeiro was looking for a hair dryer. In a shop, I found two models, one of R $ 202, and another, considered the highest power, for R $ 30 more. "So I chose this cheaper to R $ 202.30. When I got home I was surprised to look in the invoice and realize that the real cost of the dryer is R $ 179.90 and R $ 22.40 would be related to an extended warranty that I even was told, "reported by a complaint Here in the Claim.
What happened to this consumer, and which also may have already happened to you, it is considered abuse. The extended warranty insurance, and can not eliminate the compulsory insurance, can not be sold without the buyer's consent, it would be a form of tying.
However, a large number of complaints from consumers who are forced to hire the coverage beyond the period already defined by law. Typing "extended warranty" in Claim Here are found more than 17 thousand complaints. In the month of November, there were 289 complaints related to this issue.
Recalling that the store must provide 30 days warranty for non-durable goods, and 90 days for durable goods (appliances and cars, for example). Be aware of these rights, especially this time of year, marked by trade campaigns to stimulate sales motivated by year-end celebrations, especially Christmas.
CDC guarantees
It is important to know that Article 74 of the Consumer Protection Code guarantees that the non-delivery to the buyer's warranty statement completed properly and with clear content, can lead to imprisonment of one to six months or fine.
In addition, the same term assurance should clarify "properly what is the same warranty as well as the form, the time and the place in which it can be exercised and the burdens borne by the consumer and must be delivered to him, duly completed by the supplier in the supply act, accompanied by instruction manual, installation and use of the product in didactic language with illustrations, "according to article 50 of CRC.
What to do?
In case of problems with the product during the term of the extended warranty insurance, you will be entitled to the repair of the good, its replacement or cash payment. Anyway, be sure to make your complaint in Claim HERE!
If you can not perform the repair, compensation to be insured by identical replace the item. When this is not possible, should be given the option of returning to the insured value in the payroll tax document or replacement for a very similar characteristics, limited to the amount contained in the tax document.
As determined by the National Council of Private Insurance (CNSP), the consumer can give up to acquire a type of insurance contract or extended warranty within seven days after the closing. The penalty for violation can range from R$ 10,000 to R$ 500,000 for retailers and insurers.
Source: State of Minas
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.