10.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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After receiving complaints, the Institute seeks clarification from the operator on monthly billing customer service unknown
On Tuesday, 08/12, Idec sent a notification to Tim calling for clarification of charging a service on prepaid mobile plans, which would be taking place without prior request of users. The service in question is called VO-Engineering VAS TIM Protect, amounting to R $ 7.90 per month.
The initiative was taken after the NGO receiving several consumer complaints about the collection of this unknown service. The practice violates Article 39, item III, of the Consumer Protection Code (CDC), which prohibits sending any product or providing the consumer without prior request service.
"With this practice, the operator is hurting the CDC at various points. First, because there is no prior request to offer the service. Second, because the service should be considered free sample, as there is no request of consumers. Third, because there is no refund of the overpayment in double, but the simple reversal [when the consumer calls the collection], "said the lawyer Idec Rafael Zanatta.
The notification Idec asks Tim to clarify what is the nature of the service, highlight how the collection is authorized by customers and further calls that fail to adopt this practice, which has generated huge damage consumer rights.
To date, the operator was not positioned on the subject. Click here to read the notice in its entirety.
Report
In order to ascertain whether the practice affects users of other operators, Idec released a virtual form to receive new reports of illegal charges on cell phone plan. "With the information we will have a thermometer on the practices of operators, as well as gather elements for further action," concluded Zanatta.
Source: Idec
To access the IDEC website, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.