Clipping of news on Brazilian Culture, Law and Citizenship
09.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Created in 2011, in order to warn consumers against e-commerce companies that infringe consumer rights, the list "Avoid these sites" of Procon-SP Foundation, an agency of the Department of Justice and Defence of the State Citizenship São Paulo, reached the 500 mark sites not recommended. The companies included in the list are suppliers who had complaints of their customers registered at the Foundation, they were notified and did not respond or were not found, preventing any attempt to mediate between the parties or opening of administrative proceedings. Also make up that list, sites created solely to mislead consumers, who do not perform e-commerce products and services.
Problems with delivery
The main complaint against these sites is not delivering the product on time, a problem that, in times like Christmas, can create major hassles for consumers. So before shopping online, it is important that consumers consult this list as you run the risk of running out of their year-end purchases.
Besides going through the checklist, consumers should also:
- Search site to store identification (corporate name, CNPJ, telephone and other forms of contact, in addition to e-mail). Check whether this information is correct;
- Prefer renowned suppliers or recommended by friends or family;
- Distrust of other advantageous offers;
- Do not buy on sites where the only forms of payment accepted are bank transfer and / or deposit account;
- Read the online store's privacy policy to find out what commitments it takes on the storage and handling of your data;
- Print or save all documents showing the purchase and order confirmation (proof of payment, contracts, ads, etc.).
In case of problems with e-commerce, consumer São Paulo State may refer the incident to the Procon-SP Site and in the event of embezzlement register a police report.
Procon-SP Foundation
Press Office
Source: Procon-SP
To access the Procon-SP site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.