Clipping of news on Brazilian Culture, Law and Citizenship
01.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Consumer Protection Code ensures same rules for discounts event
Playback / Internet
Black Friday in Brazil in 2015, cell phones, smartphones, TVs, laptops and shoes were among the products most demanded by consumers. Those who have shopped at this year's event discounts should know that the rights of exchange of defective products, repentance and late delivery during the BF are the same as when purchased in common trade dates.
So if you bought it and had trouble, stay calm! The Consumer Protection Code guarantees rights in all areas, check out:
Compulsory exchange in case of failure
The exchange is only required in case of default. The Consumer Defense Code provides a period of 90 days for durable goods (electronics, clothing, for example) and 30 days for non-durable goods such as food.
Deadline for vendor solve the problem
From the date of complaint, the deadline for the supplier to solve the problem of the product is up to 30 days, so it is essential that the consumer has a document containing the day the complaint was made.
Repentance law
When making a purchase online or off-premises, the consumer has up to seven days from the receipt of goods, to repent. Therefore, it is right at this time, making the return of the merchandise to the store.
Not served, I change
The exchange for like reason, color or size is not mandatory, unless the store has committed to make the play at the time of sale. So it is important for consumers to know which is the company's trading policy before finalizing the order.
Save all receipts. To facilitate the claim process in the post-purchase, it is also important that consumers keep all receipts of the process, such as e-mails, slips and treatment protocols.
Physical stores
For purchases made in physical stores participating in the promotion, the exchange of goods with problems must be made within 30 days.
Delivery delay
A few tips on monitoring the purchases made in virtual delivery or even in physical stores are important to avoid headaches. Check the delivery time and save the online shopping vouchers are the main steps that consumers can take time to complete a transaction.
Another tip is to pay attention to the delivery time promised on the website and issued in fiscal purchase note. These documents help prove fault of the company. In addition, it is always good to check if the store has many complaints in Claim HERE.
Recognizing the delay, the consumer must enter as soon as possible contact the supplier, questioning the whereabouts of the product, and verify that the delay is justified or whether it is due to company negligence.
If you are not satisfied with the service provided by the store, the buyer should demand their right to delivery, refund of the money paid or replacement of the product. In all of these options should be set a deadline for the supplier to resolve the issue.
Complain here!
If you pass by any of the above cases, or any other, and the problem is not resolved, we count on our help! Click here and make your claim!
Sources: Well Paraná
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.