Clipping of news on Brazilian Culture, Law and Citizenship
02.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Procon Carioca available from today (02/10) six letter templates for consumer complaint, which can be routed directly to companies by mail, charging solutions.
Each card is a specific complaint: Product repair; Product Exchange; misappropriation (banks and financial); repentance clause (seven days in the case of internet shopping); no product delivery and consumption of accident.
This is yet another education action on consumption the Carioca Procon has been promoting to guide and facilitate consumers to solve problems with suppliers.
Access the sample letters to complain about products or services, the links below:
1. Model letter of complaint about products purchased.
2. Model letter to complain provider that did not solve the problem of product purchased.
3. letter template for complaints about contracted services.
4. Model letter to complain about products purchased off-premises (via telemarketing or internet).
5. letter template for claims relating to undelivered products.
6. letter template for reimbursement request in the case of consumer accidents.
Source: Procon Carioca
To access the site Procon Carioca, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.