Clipping of news on Brazilian Culture, Law and Citizenship
03.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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It goes for the consumer to stay with signal inactive for more than 30 minutes
Playback / Sky
The Consumer Protection Commission approved on Friday the 27th, a project that will greatly assist consumers who often have problems with cable TV. The proposal obliges the channel operators for signature to compensate subscribers having the service stopped for over 30 minutes.
The compensation, which will be discounted form in the monthly fee of the next month, should be proportional to the time that the consumer has run the service. The billet charging, should include the reimbursed amount and the total time the light turned down.
In the case of demand programs (pay-per-view), compensation will be made at the full amount, regardless of the interruption period. If the provider does not make discounts on time, the amount of compensation will be due twice and plus monetary restatement and legal interest.
The approved text, replacing Bill 3919/12 also specifies that if operators manage to prove that the service interruption is caused by the very subscriber, they will not be required to perform the compensation.
The proposal will be reviewed in conclusive character by the Constitution and Justice and Citizenship.
Maintenance advised in advance
If the signal clipping is caused by the need for maintenance, network expansion or other change in the system, the operator must notify customers with a minimum of three days and subject to a fine for lack of communication. Moreover, the service has to be performed preferably on weekdays.
In such cases, compensation to subscribers is mandatory only if the sum of the total outages exceed 12 hours in the month.
Source: House of Representatives
Stay tuned: Cable TV companies can not withdraw package channels without notice
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.