Clipping of news on Brazilian Culture, Law and Citizenship
10.20.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Constant fluctuations and power outages affect Boa Vista and interior.
Procon says consumers should request compensation for damages.
Procon Assembly directs consumers to seek compensation for damaged goods by power outages (Reuters / ALE-RR)
Due to constant fluctuations and power outages that affect both Boa Vista as the municipalities in the interior of Roraima, Procon Assembly directs consumers about the procedures to be adopted for the purpose of compensation in cases of electrical damage by interruption of supply.
According to the director of the agency, Lindomar Coutinho, the consumer has 90 days from the date of likely electrical damage occurring date equipment, to request reimbursement directly to the power utility, according to Normative Resolution No. 414/2010 of the Agency National Electric Energy (Aneel).
"Consumers first have to check the date and time it occurred electrical damage and get their hands on the invoice of the product. Then look for the counter service of the grid operator to request reimbursement. If it does not, the person can seek Procon the Assembly or even the special courts, "he said.
Coutinho explains that at the time the request for reimbursement, the consumer should report the problem presented by electrical equipment, general characteristics as make and model. Eletrobras Distribution Roraima (EDR), which provides power in the capital, and the Energy Company of Roraima (Cerr), responsible for the distribution inside, have ten days to inspect the damaged property from the request date.
In the case of supposed damage to equipment used for cooling perishable foods or medicines, the period drops to one business day. After the period, the company has another 15 days to determine whether or not there will be compensation equivalent to the equipment.
If customer favorable decision, the concessionaire will arrange for repair of the equipment or ask three quotes for analysis and release of repair, compensating consumers through the payment of expenses.
Coutinho warns that case is proven that the damage was caused by misuse of the equipment or defects generated from the internal premises of the consumer unit, the consumer is not entitled to compensation.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.