Clipping of news on Brazilian Culture, Law and Citizenship
10.20.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Wedding parties, graduations, birthdays, dates are always unique, so it is important to very carefully when hiring caterers and service providers for these celebrations. In the first half of 2015 Procon-SP Foundation received 340 complaints, 77 for unilateral termination of contract, ie the non-execution of the service. In many cases providers close the doors, without further explanation, after receiving the advance of tens of consumer services.
Try to avoid headaches consumers can take some precautions. Before hiring the caterers is appropriate to seek references, inspect the halls, ask for proof of the menu and, if possible, check the chosen company events. Knowing about the company's reputation is also key. The trick is to research a lot, which includes Procon-SP, social networks, clients and friends who know the company's services. It can check processes on behalf of the company in each State Courts of Justice to check if the chosen company has demands of dissatisfied consumers.
Before hiring the caterers it is necessary to ascertain whether it has operating license and documentation on time. Also ask if there is a package that includes, in addition to basic food service, drinks and decor, service filming, photography, sound, security and free parking, conveniado and valet service.
After setting the number of guests should ask the company a budget with the quantity and price of each item, as well as forms of payment. Whatever is agreed verbally must be registered in the contract, including, and especially, conditions for cancellation. The blanks must be scratched. One copy of the document signed by the parties, belongs to the consumer. Whatever the contract, you must be aware of the provisions laying down fines for termination or cancellation of the contract and return values. Negotiate the form of payment and try to avoid payment of the entire well in advance the party.
According to the Consumer Protection Code, the combination is not met, the consumer may: require the forced fulfillment of the obligation under the offer, presentation or advertising; accept another product or provide equivalent service or terminate the contract, entitled to refund of the amount paid, considered the corresponding adjustments. But in situations where there is no way to repair certain types of problems, consumers can enter in court and claim damages. Why preventive care gain more importance.
Check here the data buffets complaints registered against the Procon-SP.
Source: Procon-SP
To access the Procon-SP site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.