Clipping of news on Brazilian Culture, Law and Citizenship
09.17.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Sometimes we have a product that presents problem. In this case, it is common to seek for technical assistance to carry out the repair. Check out some guidelines for a possible disappointment with the broken product does not become an even bigger headache because of a poorly executed service:
- Require a prior estimate. This document should contain as much information about the service to be performed, such as: the amount to be charged for labor; parts or equipment to be used for repair; payment conditions; start date and end service and vendor data (address, phone number, Tax ID, etc.).
- It is essential that the budget information is in a language easily understood, and when in doubt, ask the supplier. Do not sign anything if you disagree or do not fully understand what is specified.
- The preparation of the budget can only be charged if the consumer is informed clearly, accurately and in advance. However, if the product is within the legal guarantee (90 days), there can be no charge.
- The contractual guarantee (issued by the manufacturer), a possible charge of the budget or freight for shipping the product to the authorized service may take place only if this condition is stipulated in the guarantee certificate.
- Made the budget, the service can only be initiated after the user authorization.
- If the product is still under warranty (legal or awarded by the manufacturer), the problem should be solved within thirty days. If not, Article 18 of the Consumer Protection Code guarantees the right to choose between replacement of the product by another of the same species; refund of the amount paid (adjusted for inflation) or proportional price reduction.
- If the replacement or use of another part for repair is required, this should be original and new. The need to use a worn or refurbished, the consumer should be informed and authorize the use in advance in writing.
- If the product has extended warranty, look for the technical assistance given by the contract with the insurer.
- If service is not provided in accordance with the contract, or if the problems have not been resolved, the consumer can choose to rerun the service at no additional charge; immediate refund of the amount paid (restated); or the proportional reduction in the price.
Heads up! The right above is only for cases in which the product is no longer under warranty. If it is, it was the provisions of Article 18 of the Consumer Protection Code, mentioned above.
- After the assignment, requiring the invoice. It can be important if you need to complain.
Forgotten and misplaced products
- The supplier may file a lawsuit to receive the service if you forget the withdrawal of the product. It is allowed to charge more for the good days that remain in the store after the service has been performed. However, the charge to be stipulated in the service contract or the budget.
- The supplier can not undo, either through sale or donation of the product if there is no court order; even if the client takes to make your withdrawal. If this occurs, consumers can petition for compensation in the judiciary.
- In the event of theft or loss of your product in assisting where you left your product, the consumer is entitled to demand reimbursement of the good. If this occurs, it is important to record police report.
Source: Procon-SP
To access the Procon-SP site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.