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Bus fares may not include insurance value without consulting customers

10.13.2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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The practice is considered tying, which is prohibited by the Consumer Protection Code

On 5 December last year, a consumer used the Claim HERE to complain about an unfair practice that if you have the habit of taking buses to travel, has also must have witnessed. "I bought a bus ticket (...) for BH. Halfway found that with the passage had a safe "optional" which I had not "chosen" by him. Well, the booth attendant just me "pushed" a safe, which would be optional and not been "reported. 

What every consumer should know is that the bus companies can not embed the value of the ticket price for travel insurance without the buyer's permission, as this is an optional condition. The practice is considered tying, which is prohibited by the Consumer Protection Code. 

Punishment in São Paulo

From this, the 6th Chamber of the Federal Regional Court of the 3rd Region hosted a civil appeal the Federal Public Ministry and banned 11 bus companies operating in bus terminals in São Paulo to maintain the practice. 

The companies were convicted of collective moral damage and will have to pay, in equal parts, compensation of R$ 100,000, with indexation. Companies should also offer optional insurance separately at the time of acquiring the ticket, facilitate the exclusion of the value of the optional insurance if the consumer refuses, and train employees to comply with Resolution 1,454 / 2006 of the National Land Transportation Agency ( ANTT) and the CDC. 

In case of breach of the obligations imposed, should pay a daily fine of R$ 10,000 to be allocated to the Federal Fund for the Defense of Collective Rights. 

What does the CDC

By the Consumer Protection Code, it is forbidden to the supplier send or deliver to the customer, without prior request, any product or providing any service. For the magistrate, the procedure adopted by companies also violates the consumer's right to adequate information on the price of the service.

 

Source: Complain Here

To access the site Complain Here, click here.

 

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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