Clipping of news on Brazilian Culture, Law and Citizenship
09.10.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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According to Resolution 488 of Anatel, the customer can cancel the service at any time
Cancel a cable TV service in Brazil is always a moment of great reflection. It seems funny, but the client think a thousand times before you spend hours on the phone trying to shut down the service. Becomes a martyr. Still, how about you know of their rights to go to the point in time to apply for and, perhaps, help to speed up service? Cancel without paying a fine, for example, it is possible!
According to Resolution 488 of the National Telecommunications Agency, the customer can cancel the cable TV service for any reason and in any contract period, he has faithfully or not. But let for parties.
Cancel without penalty
There are basically three situations canceling your cable without payment of fine, except in case of outstanding debt, of course.
Plans without fidelity: companies should, according to Anatel, offer at least one plan without loyalty option, if you have the contract, you may cancel at any time without penalty payment;
Cancel after fidelity: it is common in the cable TV operators require a loyalty contract subscribers, with periods that can get up to 24 months. Anyway, read the loyalty conditions and if you wish to cancel the service after the proposed grace period, will not have to pay a fine;
Bad service: If your contract is within the loyalty period, you can cancel and demand the exemption of fines in cases of non-performance of services provided by the operator. That's it! In these cases, the subscriber can cancel the service without paying a fine of loyalty.
Automatic cancellation
In July 2014, entered into force in Brazil Anatel's new rules that expand the rights of those who use telephone and cable TV. The automatic cancellation, for example, allows consumers to cancel their service through the Internet or by simply typing a menu option in the call center of the provider. The automatic cancellation must be processed by the operator for a maximum of two working days. Cancellation can also be done by attendant, if the customer so desires, and in this case occurs at the time of request.
Source: Anatel
Source: Complain Here
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This article was translated by an automatic translation system, and was therefore not reviewed by people.