Clipping of news on Brazilian Culture, Law and Citizenship
08.10.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Consumer Defense Code turned 25 on 11 September. Over the years, it has had important pedagogical effectiveness. In general, "consumers know more their rights and, in case of injury, seek consumer protection agencies and the courts in search of protection," says the professor, retired lawyer and judge of the São Paulo Court of Justice, Kazuo Watanabe, one of the responsible for the text that gave rise to the Code.
In order to know the understanding that the MoMo Generation - Modern and Mobile has over the CDC, the Standard Intelligence Center (CIP), in partnership with the MeSeems, held another stage of Digital Consumer Project: 25 years of the CDC. The survey was conducted between 10 and 16 September 2015, entirely online, via application and website. In all, 1,196 respondents, aged 15 and 60 years, 50.4% male and 49.6% female. About 66.1% of respondents have between 18 and 40 years.
The study found that 47.4% of digital consumers claim to have a reasonable knowledge of their rights. When these consumers have questions regarding your consumer rights the most used to find enlightenment is the internet (72.8%) followed by the Consumer Protection Code (38.5%).
To Rosana Grinberg, head of the National Forum of Consumer Protection of Civil Entities (FNECDC) and Executive Coordinator at The Citizens Defence Association And Consumer (ADECCON), CDC is the main instrument of citizenship of the Brazilian people. "It's hard to find a consumer who does not know that you have rights in consumer relations and that, therefore, aware of the existence of the CDC."
The feeling of security is a strong advantage assigned to the CDC. "Consumers feel supported. Many people do not know very well each of their rights, but they know they have a code. This feeling of protection is important for society, "says Marilena Lazzarini, President of the Board of the Brazilian Institute of Consumer Defense (Idec).
The study confirms these data. Of those who responded, 62% said they knew the Consumer Protection Code. Of these, only 44.3% claimed having used it at some point.
CDC magazine provided
Source: Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.