Clipping of news on Brazilian Culture, Law and Citizenship
08.10.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Pay at ATMs is the option for customers
Not enough to strike that restricts the service, who can find a bank branch in operation are faced with officials refusing to receive bills of public utilities in the mouth of the box. Many only discover the restriction after facing rows. Light, the fourth largest energy company in the country - with more than four million customers in 31 cities - for example, admitted that Santander, Bradesco and Itaú Unibanco no longer accept payment of your invoices.
Bradesco and Santander responded that the agreement signed with the Light does not allow more payments in the boxes. Itaú did not answer. According to an industry source, the contract without the payment option at the mouth of the box is cheaper.
Alternatively, the utility advises customers to use the electronic channels (ATMs, telephone and Internet), look for another bank or correspondent bank or use the debit current account.
The refusal of the banks to accept payment of bills came up with the termination of the agreement between the institutions and two Paulistas energy companies.
- Research by Idec (Brazilian Consumer Protection) pointed out that the negative is not restricted to one company, but to services in general public utilities (electricity, water, telephone and property tax), which does not set up another simple cancellation of contract, but a far larger scale - said the economist Idec Ione Amorim.
The State Procon reported that last Monday, were detected problems in payment of Light and Nextel bills. Therefore invite the two companies to provide clarification. The organ, Light said it will respond today. The EXTRA, Nextel said it has not received customer complaints.
Justice requires institutions to accept slips
The 1st holder of the judge Corporate Court of the Court of Rio de Janeiro (TJ-RJ), Paul Assed Estefan, granted an injunction, on September 4 - in a public civil action filed by the State Procon - so that Santander, Itaú Unibanco and Bradesco accept in the state of Rio, slips payments from any bank in the mouth of the box. The decision benefits account and non-account holders. In case of disobedience, the institutions are subject to a daily fine of $ 5000. According to the State Procon, no agency can prevent someone choose to use the boxes.
Cards of other banks
Another change in the banking system began in the fall of 2014 when Itaú Unibanco began offering the ability to pay bills in their agencies with other financial institutions cards, in the pit of cash and ATMs. The limit is R$ 1,500.
Earlier this year, the Bank of Brazil, Caixa Econômica Federal and Santander also begun to turn their ATMs capable terminals to accept the cards of any bank slips for payments and taxes. Bradesco started to change in their systems in June.
Source: Extra
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This article was translated by an automatic translation system, and was therefore not reviewed by people.