Clipping of news on Brazilian Culture, Law and Citizenship
 


Consumer News

How are consumer rights before the strike announced by the banks?

05.10.2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

transparent image

 

Consumers are protected by law, yet, should try to negotiate debt payments.

Playback / Internet

Although guaranteed as a right of workers, strikes often disrupt the natural functioning of common procedures, such as paying bills. The problem is greater when the institution on strike, in this case, are the banks. But to help you get away from any headache, we prepared a special content with tips for you, the consumer, to deal with strike announced by the bank for next Tuesday, October 6th.

Right of every Brazilian consumers, to strike is guaranteed under Brazilian federal constitution, nevertheless, "the banking institutions need to ensure that consumer rights are respected, and that they do not support excessive and unjust material order losses or moral" this explanation is Dr. Caroline Mendes Dias, office Resin & Marcon associate attorneys. Caroline applies the CDC in this situation, since "their rules do not allow consumers to be harmed by hardship arising from the bank strike."

The lawyer highlights the obligation of consumers before this adversity, according to her, "Just as occurs in other cases of strike, such as the Post Office, consumers must do their part, and to seek alternative means to effect the payment their bills and obligations, such as ATM, internet, and payments through bank correspondents, as lottery shops, supermarkets and other places available. "

Another way to settle their payments during the strike of the banks is to negotiate with your creditors alternative forms of payment, or even try to extend deadlines or other viable solutions for each case, including cases where the payment can only be made in bank boxes as with overdue slips or high values. Caroline points out that companies are required to provide alternatives for payment.

It is worth pointing out that bills like water and electricity are payable on lottery or some markets.

The important thing is to try to pay off debts

For Caroline, consumer attempt to seek solution for paying your debts is recommended, even for a subsequent accountability in case of charging interest, penalties or undue negativity. "While it is possible that the consumer seeks compensation for damages caused in such a situation, it is recommended that payment is made, although plus interest and penalty, so avoid the negativity of your name and bigger losses, seeking further compensation."

Such attempts by consumers to seek solution to the payment of its debts (though plus interest and fines), are recommended to avoid customer name negativity, and even, so you can get later accountabilities, in case of collection interest, penalties or undue negativity. "It's important for consumers to make evidence of such attempts, which can be done through photographs of the closed bank branch, reports in the press about the strike, protocol numbers, names and times of the solution attempts by the creditor company as well as other evidence of the attempt to bill payment, "recalls the bachelor.

He was charged wrongly? Search your rights!

The consumer is charged for interest and penalties due to the delay or have your negated name even before payment attempts, can seek compensation through Claim HERE, or if the company does not answer its complaint, the stated is to be sought the Judiciary, completing their demand with evidence of attempts. As the coroner explained, "responsibility for compensation of such damages should be calculated according to each case, in order to verify that it is up to the bank, which prevented the fulfillment of the obligation or the creditor company did not provide other means that would be viable ".

Got any questions not addressed? Tells us in the comments, we will try to cure it for you!

 

Source: Complain Here

To access the site Complain Here, click here.

 

Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.

transparent image

This article was translated by an automatic translation system, and was therefore not reviewed by people.

Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.


  Subjects list
 
  Copyright (c) 2006-2009. JurisWay - All rights reserved.