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Consumer News

Be careful not to extrapolate the right to complain

07.10.2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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The Consumer Defense Code provides important tools that can be used by all who feel aggrieved because of conduct of business rules that affront. Having problems in buying goods or services the consumer should take advantage of their right seeking redress.

However, one has to be careful with how to express their outrage. Extrapolate the right to complain and go on the offense gives the company the right to claim indemnification. The 1st Civil Chamber of the Court of Paraiba, a customer ordered to pay R$ 5,000 in damages to a computer company to have her charged with smuggling on your Facebook profile. 

Claim their rights without offending or slandering the company and its employees to avoid having to indemnify

To ensure the defense of their rights without causing problems, it is essential to be careful about how to file the claim, reporting the facts in a timely manner and emphatic but never offensive. This caution should be even greater on the Internet, where the company's brand is more exposed.

The Federal Constitution guarantees the right to free expression of opinion in the same way that ensures the right of reply and the compensation for moral damage, material and image. Thus, if the complaint use profanity, offenses against employees or terms that could tarnish the company's image in some way, you can indeed go to court to hold the author of the comments.

 

Source: Consumidor.gov

To access the Consumidor.gov site, click here.

 

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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