Clipping of news on Brazilian Culture, Law and Citizenship
01.10.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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CDC 25 years: Five Important Tips for Marketers
Some customers insist on finding that possess certain rights, hardly knowing how to work the laws of the situation you are in. When this occurs it is necessary that the trader know what should or should not do so you can satisfy your customer
Who is a businessman, is a supplier of products or services, may at some point in their business life come across difficult situations with clients and consumers. Celebrating 25 years of the Consumer Protection Code (CDC) proposing some important details regarding laws and rights in the sphere of consumption.
Who help us in this agenda is John Rafael Albuquerque Bacelar, legal secretary and office collaborator Giovani Duarte Oliveira Advogados Associados. Check out the expert tips:
1. The replacement of the product is not required to be performed in case of default: the Consumer Protection Code provides 30 days for the product to go for repair. Not met this deadline, there is the possibility of returning the amount paid or a new product. However, nothing prevents the store willingly, replace the product to the consumer.
2. Acceptance of checks and credit or debit card is not mandatory: necessary, however, to expose such information to establish.
3. The product defect does not absolve the consumer from paying the installments, if a consumer purchases a product and it fails, the procedure adopted should be presented in "" 1, "and this does not exempt to continue complying with the payment in installments, even if you have not yet used the purchased goods and / or is waiting for the return of the repair. In case of non-payment, the adopted recovery procedure is the same if the product presented no defect.
4. What "lapses" in five years is the name in Serasa, SPC and other delinquent entries, the debt still exists, and can be charged normally.
5. The seven days of repentance of cofmpra or service contract is not for any situation. Such term is intended to purchase or contracting made off-premises situation and as examples: internet, telephone, catalogs ... or when you do not see the product near - stands scattered through the city streets.
Source: Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.