Clipping of news on Brazilian Culture, Law and Citizenship
09.29.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
When the consumer hires a pay TV package, the operator must comply with what was offered, including in relation to the channels, which are also parts of the contract members. Therefore, the company can not make changes without informing the assinante.De accordance with Resolutions 488/07 and 632/14 of Anatel (National Telecommunications Agency), any change in the contracted package must be informed at least 30 days before their implementation.
If the consumer does not agree with the change, you can cancel the contract without any cost - even if the contract has fidelização.Se clause there is removal of any plans the canal contract, the consumer may choose to replace it with another of the same gender, or have discount on tuition paid.
Tasting
The above rules do not apply to tasting channels. But the operator is obliged to inform, when you add this kind of channel in the package, which period it will be available. Noting that such inclusion can not generate extra costs in the subscriber's invoice, unless he chooses to hire him.
Where to complain
Whenever there is a problem with the provision of its cable TV service, contact the company SAC and be sure to note the protocol number, as it can be important if the carrier does not resolve the issue.
If you have trouble solving the problem, contact the FCC or the consumer protection agency in your city / state. With Procon-SP information.
Source: Idec
To access the IDEC website, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.