Clipping of news on Brazilian Culture, Law and Citizenship
08.09.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Procon Campinas ended the first half of 2015 a total of 82,431 attendances to the population, 2,024 steps on establishments and 1,898 assessments applied. In the period, there were 1,248 conciliation hearings between consumers and businesses and claimed 936 000 newsletters sent by direct mail.
The period was also marked by actions of education for consumption that have been prepared and published 21 research and booklets, as well as holding of 29 lectures and courses at several institutions. These events were distributed 5000 leaflets and information material on consumer rights and consumer education.
Is highlighted in the informative context, the fact that Procon the site, http://www.procon.campinas.sp.gov.br/, having received 292,447 views in the period.
In evaluating director of Procon Campinas, Ricardo Chiminazzo, the figures show the degree of confidence in the agency and at the same time, the commitment of the institution to get better results.
"I cite as an example the conciliation hearings where we can, in some segments, up to 84% of success in pacifying the conflict between consumer and supplier of products and services," said Chiminazzo.
Report
The ranking of hearings held in the first half with the results and name the companies involved is in item 7 of Procon Annual Report of Campinas (page 7), which can be accessed here.
On page 6, it is possible to know the most demanded segments 18, which had 1% or more registered complaints. In this regard, the first place went to the companies providing Internet access (12.1%), followed by mobile telephony (10.05%).
Already, in item 5 of the report, you can see the names of the companies claimed the period with their numbers and records corresponding percentage.
Procon Campinas in numbers:
Conciliation hearings: 1,248
Companies that have reconciled: Item 7
Total calls: 82 431
Site calls / email / chat: 11,037
Service fixed units: 41,139
151 calls: 26 763
Calls mobile units: 3,492
Site Procon views: 292 447
Newsletters sent to consumers by mailing: 936000 (consumer education)
Booklets and elaborate research: 21 - (consumer education)
Elaborated materials: 54 (consumer education)
Lectures, courses and events held: 29 (consumer education)
material distributed at events and lectures: 5000 (pamphlets and financial education material - consumer education)
Notices issued by the inspection: 1,898 of 2,024 visits (application)
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Source: Procon-Campinas
To access the Procon-Campinas site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.