Clipping of news on Brazilian Culture, Law and Citizenship
08.09.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Common sense and education
Social networks are, increasingly present in consumer relations. Are useful tools for the consumer to expose their discontent in case of problems with some service or product provider. But before you can post a complaint, it is good to have common sense, do not lose composure or commit excesses of language, how to get out cursing or defaming the company. With this in mind, the Procon-SP listed tips for consumers to post their discontent and to "hear '':
Mind your Language
Do not let anger take care of you when you post your complaint. Take a deep breath and expose the problem without using palavões and curses. Avoid stating that the company is dishonest or acting in bad faith, even if your publication is made only on his personal page; Remember: social network is a public setting, and what stands can be seen and shared.
Make sure that the page is official
If you want to contact the company via social networks, consumers should check whether the company has any official profile or page so that the complaint is seen by the company. By posting the complaint within the company page, be sure to take a screen print to check the post. You can also send a private message with more details about what happened.
Stay tuned to your data
Be very careful with providing personal data and protocols, avoid informing security numbers, address, telephone and bank details on the company page. Social networks are public channels and anyone can have access to what was posted. Suppliers who use this channel to meet consumer complaints usually request registration information via private messages. From this contact, it becomes responsible for the privacy of the information provided.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.