Clipping of news on Brazilian Culture, Law and Citizenship
08.09.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Value was applied by Procon-RJ from April 2014 to July this year
Rio - Fines imposed by Procon-RJ between April last year and July this year exceed the R$ 7 million. The penalties are directed to a range of services and businesses, from restaurants to nursery schools, which violate basic consumer rights. Procon-RJ's service coordinator, Soraia Panellas says there are still companies that ignore the Consumer Protection Code, but that the work of monitoring has helped to curb abuses.
She points out that the complaints of consumers are key to improving the service. But caveat that it takes attention to the rights that the consumer thinks he has, but it has.
"An example is change of clothes. Companies have adopted the practice as a way to retain consumers, but it is not mandatory. So it is critical that the buyer be informed about the company's return policy when purchasing the product, "he says.
Supervision and consumer complaints help to improve services and disrespectful to force companies to comply with the law
Photo: Disclosure
COMPLAINTS IN SLUM
Visits to five favelas with Pacifying Police Units (UPP) in Rio, the coach Consumer, customer service Defence Commission Consumer Legislative River Assembly, received dozens of complaints from people harmed by providers of telephony services, banks and utilities. In all, 138 complaints against them.
In these locations, the telecommunications industry is leading the number of records and accounts for almost 35% of cases. In the state, this percentage is 30%. According to the deputy Luiz Martins (PDT), chairman of the committee, the index in areas with UPP reflects the difficulty of these citizens in dealing with the charges of the operators, as most complaints are with their payments. It also reflects the growth of satellite TV services in these locations.
The balance sheet also reveals that Light still has a long way to go to adopt a standard of care in the community equal to the so-called asphalt. They were recorded against 10.86% of the complaints now, while the state as a whole the utilities account for less than 5% of complaints. The financial sector is one that is on the rise in complaints in areas of UPPs. It accounted for nearly 16% of notifications, compared to about 11% overall.
Fines issued by Procon-RJ between 2013 and 2015
Photo: The Art Day
FLEE FROM CONSUMER pranks
? WARNING OFFERS
- Do not believe purchases in installments without interest. The price already embeds the installment of interest.
- Low installments price offers generally hide the real value of the product.
VEHICLE PURCHASE
- Zero swear is a deception in car dealerships. To find out if the cost of interest was diluted in other fees, consumers should demand the Total Effective Cost (CET) automobile financing.
BARS AND RESTAURANTS
- The rate of recovery for loss of command is illegal. The bar or restaurant must have control of the consumption of customers.
- The cover charge is only allowed before warning.
PRIVATE HEALTH
- For individual health insurance customers, the adjustment can only be done with regulation of ANS.
- Those over 60 years can not be adjusted plan.
Source: The Day
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This article was translated by an automatic translation system, and was therefore not reviewed by people.