Clipping of news on Brazilian Culture, Law and Citizenship
08.25.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Jacqueline, his daughter and her husband, family would travel to Orlando for less than R$ 2000
Jaqueline Pereira merchant Carla, 39, saw "a dream fall apart," as she defines, in a few hours last Thursday. After getting buy three airline tickets, round-trip to Orlando in the United States, for only R$ 1,932, the inhabitant of Bento Ribeiro, in the north of Rio, was the reservation canceled by American Airlines, who claimed that there were problems In the card.
- The purchase gave everything "ok" and I was waiting to receive the message by e-mail with the purchase confirmation. We received the locator code. Then the site went offline. When I called, the woman said she really had been made the reservation, but it was canceled because there was trouble on the card. Then on Saturday, the clerk said he could activate the reserve, but with the normal value of R$ 10,000 or so. This is false advertising.
Jaqueline says his brother was able to buy four passes also to Orlando for the same promotion, in business class, for just over R$ 3000. He received the email with the confirmation of purchase, but so far had not charged the amount of the credit card. Both passages Jaqueline as his brother's were for the end of December, returning in mid-January.
- It is the dream of my daughter, 13, to go to Disney. And it is also my dream since childhood, go to Disney. I went up to evil at work (to learn the cancellation).
Jaqueline reservation canceled by the company after buying Photo: Internet Play
In a poll by EXTRA on the site "Complain Here", three others - in Rio de Janeiro, Recife (PE) and Florianópolis (SC) - just reported the same problem. All purchases effected with promotional values, received the locator code of reservation, but the same was canceled moments after the company's site has returned to work.
"I do not want to lose my reservation for a problem of their own company, and I have secured my right to pay for my ticket the amount for which I booked," wrote the consumer River.
"This morning I did a search on the American Airlines website and found tickets on sale for the time of my honeymoon to Honolulu. So, how I could not talk to my boyfriend made a reservation in our names. I received an email confirmation, stating that the reservation must be confirmed by tomorrow, before noon to keep the price (This reservation is on HOLD until August 21, 2015 11:59 PM EDT). After getting to talk to him, I tried to confirm the reservation and pay it. However, the site is down, "described the Florianópolis buyer.
According to the State Procon, American Airlines have to honor the tickets sold for discounted prices. Consumers who have problems can make a claim by the application My Procon-RJ, at www.procononline.rj.gov.br site or in one of the State Procon service centers (addresses on the link http: //www.procon.rj .gov.br / index.php / posto_atendimento).
Sought, American Airlines said it "reiterates that it will honor the incorrect rates offered to some international markets. We expect customers to enjoy their experience with American and return to use our services in the future. " However, the company said that in the case of Jacqueline "the buying process was not completed at the company's site." The consumer, however, dispute the information and said it will take the case to court. Jacqueline points out that the locator code is generated without the completion of the purchase is not possible.
Jeane Pavani Vieira, lawyer Jacqueline explains that in cases like this, it is common for companies involved putting the blame on each other.
- So to not risk, we will trigger the American Airlines and credit card. Why AA is saying that was the card. So let them prove. And how a family trip and brother managed to complete the purchase, I advised her to buy the ticket, not to leave it without traveling, and I will ask the difference in passing, as a loss and more pain and suffering.
According to Jeane, by the refusal of American Airlines, the case is configured as false advertising.
- Also because the reservation was made. And the company has an obligation, since it was not made the payment to notify the customer that the payment was not made.
Source: Extra
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This article was translated by an automatic translation system, and was therefore not reviewed by people.