Clipping of news on Brazilian Culture, Law and Citizenship
08.28.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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In six Brazilian states, the consumer can choose the day and time to receive product or service at home
Playback / Internet
Typing "Delivery on the day" in the Claim HERE search field, appear more than 21,000 results from consumers complaining about the lack of commitment from companies that did not make the delivery of goods in the promised date. For being such a high number, Claim HERE News feels the duty to show your rights in this regard so that it is no longer planted in the house all day waiting for your order to arrive.
There is a law called Delivery by appointment, or just Marked Law of Time, which requires suppliers of goods and services to fix a date and time for delivery of products or performance of services. The consumer, therefore at the time of hiring or buying, you can choose the day and turn to receive the product or service at home.
He bought a product and did not arrive in the promised time? Complain here!
The law provides a choice of three times: morning (7am to 12pm), afternoon (12h to 18h) and night (18h to 23h). Six Brazilian states follow this legislation. They are: Sao Paulo, Rio de Janeiro, Amazonas, Mato Grosso, Mato Grosso do Sul and Minas Gerais.
It is important to remember to ask the company a document identifying the delivery location, date, shift and description of the product or service, either physical store or online. The voucher must be delivered in person or by some other means, such as mail or email.
Consumer Protection Code guarantees that right to other states
Even in states that do not follow this rule, stores are not required to match the time of delivery but must report at least the day to send, assemble or install a commodity, according to the Consumer Protection Code.
By Law No. 13,747 of the state of São Paulo, the levying of an extra fee to have the right to choose the date and time of the delivery schedule of goods or services. So do not finalize your purchase if there is extra, and keep any proof of wrongdoing to make a complaint.
Inspection
If the buyer feel aggrieved not to receive the product on and at the scheduled time, it should seek consumer protection agencies and defense to ask a fine of application and other guidelines, with foundations in state laws under the laws in question. You can also, of course, make a case record in Claim HERE for the company to give an opinion.
The laws are clear, it is now up to companies to adjust for a better relationship with their customers, and to honor the deadline stipulated at the time of purchase.
Source: R7 / InfoMoney
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.