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Success: Know the rules before online

08.28.2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Find out the rights and duties of the online consumer and avoid headaches

That shopping online or by phone are practical and comfortable is indisputable. Although the market will attract many consumers very carefully before making a purchase is necessary.

Just as in physical stores there are rules for the exchange of products, the environment and commerce is no different. Find out the rights and duties of the online consumer and avoid headaches.

If the supplier disrespect the deadline and not deliver the product on the date determined by himself, is not complying with its commitment to an offer. And faced with this attitude, the consumer may take appropriate action to resolve the situation.

Always keep proof of financial transitions and probable exchanges of emails as collateral.

QUESTION AND ANSWER

I bought a smartphone with a mobile operator in December. The phone never arrived and I had so many problems with the line that I canceled my account. Last week came the collection of R $ 700 for the device that never received. How should I proceed?

Rodolfo Ribeiro, Mage

The convenience and comfort of buying by telephone or internet has become an increasingly common practice. But the consumer has to be aware of details concerning time periods and immediate product availability and cost of freight, it all before finalizing the purchase. All this care can prevent dissatisfaction and subsequent losses.

If the supplier disregards the prescribed period, he flees to compromise, so it is up to the consumer to take some steps to remedy the situation. In your case, as I understand it, and do not receive the product, we had problems with the service from the phone company. By Article 35 of the Consumer Protection Code, if the product ordered is not delivered or installed on agreed time, consumers have two choices: you can force compliance with the obligation, accepting another product equivalent to purchased, or demand the return of the product and receive the amounts paid back.

In your case, I suggest you make a complaint in writing, thoroughly describing the purchase and the event and send it, along with a copy of the payment. In any of these above, should be set a deadline for the supplier to resolve the issue. In some cases, when there is compliance with the offer, the consumer may still require compensation for damages caused by failure to comply with the contract. Only court the consumer can obtain compensation for moral damage. To this end, will bring together the largest number of tests, such as email and copy of the payment.

I suggest that if you do not get a response or resolution of the problem in the given time, proceed with a claim in Procon or a lawsuit in the special court.

Marco Quintarelli is a consultant of the AZO Group. Monday, Success in Contests

 

Source: The Day

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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