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Procon is meeting with Unimed Paulistana to ensure service users

04.09.2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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The Procon of Sao Paulo will meet at the end of this morning (4) with representatives of Unimed Paulistana. The intention is to sign a conduct adjustment agreement that guarantees compliance with the operator's customers, especially in emergency cases.

The National Health Agency (ANS) decided on Wednesday (2) Unimed Paulistana repassasse entire portfolio of customers to another carrier. It said the measure aims to ensure assistance to consumers, since the company has a delicate financial situation.

Until the transfer, Unimed has an obligation to continue to pay the beneficiaries. Consumers should keep the payments up to date to ensure the migration rights to the new operator. But only yesterday (3) Procon received 300 complaints relating to the plan. Most of the complaints was lack of medical care and insufficient information.

Unimed said through a statement that part of the accredited network has adopted "abusive and unilateral attitude" to suspend the service to the operator's beneficiaries. The company says it is taking steps to ensure that customers continue to have access to the contracted services. "We remind you that Unimed Paulistana had decreed the portfolio sale and not a bankruptcy or liquidation, or even 'break', and rumors in this sense only worsen the relationship with service providers," the statement said.

 

Source: Agency Brazil

 

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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