Clipping of news on Brazilian Culture, Law and Citizenship
02.09.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Consumer has been spoiled by the operators, says Anatel
Before connection was reduced; Now, the internet is cut and customer forced to hire more
Telecommunications companies have experienced some difficulties from time to adopt the practice of cutting off access to Internet users when it comes to an end the franchise of mobile data. To João Rezende, president of Anatel, the blame is all the operators themselves, who deseducaram their customers. "Now can handle," he said.
The measure was introduced late last year. Since then, the main Brazilian operators are adopting cutting the gradual way connection. Before, users who spent all his franchise's data had reduced speed. Now, the connection is blocked and the client is obliged to hire a new package. In some country places like São Paulo, the action was barred by the courts.
"Companies began wrong and ended deseducando consumers by offering unlimited access to the internet, even before a misguided attempt to lure him. These agreements can not be changed and the Consumer Protection Code must be respected," says Rezende.
Lack transparency
The president of Anatel also says that changes should only be applied to new contracts and adds that lack transparency on offer. However, Rao said agree that the reduction of the connection is the worst experience for the customer. "Often, instead of helping, can end up hurting since the low made possible does not allow access to various services such as social networks," he says.
Anatel is a national campaign for users to better understand browsing the mobile Internet and started to adopt the "Code of Conduct for Communication Mobile Internet offer." The goal is to ensure "more clear, objective and transparent communication of offerings." Here's the playbook of the agency.
In SP, can not cut internet
Earlier this year, the court was much sought after by users unhappy with the lock. In Sao Paulo, the Court denied the appeal of the operators and maintained the injunction that prevents the connection of the cutting is done across the state.
Unlike the Court of Justice of São Paulo, Rio de Janeiro, the injunction that prevented the connection blockade was suspended, but the decision is still provisional. There was also the blockade in the states of Maranhão, Acre and Espírito Santo.
Source: UOL Technology (via CanalTech)
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This article was translated by an automatic translation system, and was therefore not reviewed by people.