Clipping of news on Brazilian Culture, Law and Citizenship
This article was translated by an automatic translation system, and was therefore not reviewed by people.
From next Monday, the National Telecommunications Agency (Anatel) has a new phone number - the 133 - to receive complaints, complaints and suggestions on the performance of telecommunications companies and the work of Anatel. The 133 will replace 0800-332001, used today as a call center.
According to Anatel, the exchange the phone for a three-digit number to facilitate contact with the consumer agency, as this phone is easier to be memorized and typed. Anatel also informed that during 90 days, who dial the old number hear a recording about the change and have the link sent to 133.
The central assistance of Anatel operates from Monday to Friday, on working days, from 8am to 20 hours, and the service remains free. Consumers who want to register complaints should first contact the provider and, if not resolve the problem, try to Anatel.
The ideal is that consumers, in time to claim the Anatel, please have the number of the protocol provided by the carrier. The agency explains that this procedure makes it more agile their actions. Anatel says that consumers will be served by the agency is not taking the number of the protocol, but the demand will take a longer time to be answered.
Anatel, according to his office, receiving about 400 thousand requests a month on the various telecommunications services, including telephony, wireless and cable TV. Of those, 25% to 30% are complaints. Still according to the agency, from October 2007 to October 2008, Anatel decided 97% of demand, while 73% were resolved in five working days.
In addition to connecting to Anatel, the consumer may claim also the portal of the agency, at www.anatel.gov.br by clicking the Area Citizen then Major Services.
Source: The State of São Paulo
Our stories are taken in full of the sites of our partners. Therefore, we can change the contents of these cases even of typing errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.