Clipping of news on Brazilian Culture, Law and Citizenship
08/03/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Altogether, companies totaled 12,233 complaints. Net, Live and Sky appear in front
From 24 to 30 July, the 10 companies with the highest volumes of complaints totaled 12,233 complaints, an increase of 5.59% over the previous survey.
According to the ranking (detailed above), the Net remains as leader, with 2,198 complaints. Despite the volume, the company has a good response rate and resolution. In the last six months, the cable company said 99.9% of the problems of its customers and managed to solve 75%. Therefore, the company has "good" reputation, according to an evaluation of consumers in Claim HERE.
With 1,569 complaints, the operator Vivo is in second position with 23.7% settlement rate, followed by Sky (1478 complaints and 71.2% solution), Claro (1,365 and 21.7%), Hi (1279 and 25.4%) and Tim (1055 and 20%), all considered "not recommended" in attendance.
Retail and electronics
In seventh place appears a virtual store Extra.com.br, which had 888 complaints in the week, has 79% solution ratio and reputation "good." Like Motorola, which had 797 complaints and 74.4% average of resolved cases.
Samsung closed the week in the new position, with 791 claims and average of 51.9% solution and "bad" reputation. Tenth, closing the Top 10 ranking, virtual stores Casas Bahia had 786 complaints and resolved 77% of cases in the second half.
- See more at: http://www.reclameaqui.com.br/noticias/noticias/ranking-com-top-10-tem-aumento-de-5-6-nas-reclamacoes-na-sem_1686/#sthash.6w5qpW0b.dpuf
Source: Complain Here
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This article was translated by an automatic translation system, and was therefore not reviewed by people.