Clipping of news on Brazilian Culture, Law and Citizenship
30/07/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Models New Fiesta, EcoSport and Fusion have problems in the locks
The Ford Motor Company of Brazil called on Wednesday (29/7), the owners of the models New Fiesta, EcoSport and Fusion, listed below to attend one of the brand's dealerships for replacement of the latches of the door locks.
In a statement, the company says it is possible to break the tab spring the lock latch the doors of the vehicles involved in this call, resulting in difficulty in closing and locking the doors, under normal conditions. And if it is possible to close the doors, with additional effort, there is a risk of accidental opening with the moving vehicle, which could cause accidents with possible injury to the vehicle occupants and also to third parties.
For more information the company provides the phone 0800 703 3673 and the http://www.ford.com.br/servico-ao-cliente/recall site.
The company must submit the clarifications that may be necessary, as determined by the Consumer Protection Code (CDC), including clear and accurate information about the risks to the consumer. The Procon-SP Foundation, an agency of the Department of Justice and Defense of Citizenship of the State of São Paulo, guides consumers about their rights, see below.
What the law says
The Consumer Protection Code, article 10, states: "The supplier shall not put the consumer market product or service that knows or should know is heavily harmful or hazardous to health or safety.
§ 1. The provider of products and services, after its introduction in the consumer market, is aware of the danger that present, should report it immediately to the competent authorities and consumers through commercials. "
Another important issue that must be observed by consumers, refers to the requirement of proof that the service was performed, a document that should be maintained and passed on, in case of sale. If it has been sold more than once, the current owner will have the same right to free repair.
As the Joint Ordinance No. 69 of 15/12/2010, the Secretariat of Economic Law and Director of the National Traffic Department, the vehicle is not repaired / inspected within 12 months after the start of the recall campaign, will have the information posted in the 'comments' next CRLV (Registration Certificate and Vehicle Licensing) issued by the transit authority.
Consumers who have experienced an accident caused by pointed defect may request, through the judiciary, compensation for moral and material damage possibly suffered.
The Procon-SP Foundation maintains, since 2002, a database with information on all recall campaigns carried out in Brazil: http://sistemas.procon.sp.gov.br/recall/
Source: Procon-SP
To access the Procon-SP site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.