Clipping of news on Brazilian Culture, Law and Citizenship
07/31/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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For those with cable TV, the holiday period is ideal to take advantage of the channels offered in the service and relax watching movies or programs. The problem is that, in Recife, the recess of July coincides with the rainy weather. Result: many people end up having the broadcast signal affected because of the temporal instability, and leisure can turn into a headache and irritation.
This was the case of GVT Ivson Menezes client. He had the signal stopped last week and ran out of some channels included in the package. "Ask a visit from a technician, he came, made the device exchange and fixed the problem, but I was in doubt if I will be refunded the following month," he says.
According to ANATEL regulations, if the customer has the service stopped for over 30 minutes, he is entitled to a rebate or reimbursement, in proportion to the value of the signature corresponding to the interruption period.
But to do this, action is required. "Once you get no signal, the customer should contact the company to register the complaint. If not claimed, can not prove that had a lack of service ", points out the institutional coordinator of Protest, Maria Inês Dolcci. Also according to her, the consumer can negotiate with the company how they want to be rewarded. "He can try a deduction in future installment or even the extension of the contract," he says.
The Procon-PE states that if the client is not behind their rights, the company will not benefit you. "It's not user habit request, but it can and should. There has to be a provocation, as if waiting for operators voluntarily proceed with compensation, it will not happen, "the legal manager of Procon, Roberto Campos. If the carrier does not abide by the proposed negotiation requested by the client, it can search the consumer protection agency.
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Sought by the report, GVT and Sky reported that heavy rains may eventually disrupt the reception of some channels. None of the operators say whether, in fact, negotiating with the consumer if he feels aggrieved at the lack of service.
The teacher UFPE the Computer Centre (CIN) Carloz Ferraz who pays for an optical fiber transmission service can have fewer problems. "The fibers not come directly into people's homes, but to a junction box, as in the telephone system, and from there is distributed by copper cables. It is virtually immune to problems such as lightning and rain, but the copper piece can suffer from this problem, "he explains.
Since the satellite transmission is far more unstable. "Despite the great advantage of the cover, as it is in the air, everything that happens in the air can disrupt the signal, but it happens less and less, because the systems are more sophisticated," claims.
Source: Idec
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This article was translated by an automatic translation system, and was therefore not reviewed by people.