30/07/2015
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Dropped connections and re-done in 120 seconds (mobile to the same destination) should be considered part of the first attempt
It's the type of customer that gives your bills? All of them? The cell, for example, you observe carefully every connection you made and their times and values? It may seem new to you, but in fact, since January 2013 repeatedly calls made from a mobile phone to the same fate, falling for any reason, a pulse should be considered and, therefore, only one should be considered and charged.
Also according to the resolution 604, to be considered successive calls should be rebuilt maximum range of 120 seconds between the same numbers of origin and destination. This second call is considered part of the first, as if the first had not been interrupted.
Source: Complain Here
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This article was translated by an automatic translation system, and was therefore not reviewed by people.