Clipping of news on Brazilian Culture, Law and Citizenship
09/07/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Every day, many consumers leave their complaints in Claim HERE against telephone companies. And one of the reasons that more leave angry customers is just the care provided, as if not enough services that fall short. Now, imagine if you discovered that your service provider classifies you as a "junkie adjustments"? That's exactly what happened to Gustavo Henrique de Freitas, a client of course (check out the company's reputation).
According to a report published on Wednesday, June 8, in TecMundo site, Gustavo would have received an operator email with three screen shots of what appears to be the built-in course. The surprise came in the way the client name was registered, "Gustavo Henrique de Freitas Set addict. The term Addict Set" as you can imagine, this is not the real name of the boy, but a term included in the system by the operator of course the answer.
(Photo: Playback)
In addition, there were more tags identifying the customer: Customer HIGH criticality, opinion Trainer: No, and other settings.
It is quite possible that the attendant course marked Gustavo as a complainer customer. But that's okay - for the undertaking, since it was not a trendsetter. However, Gustavo was smarter. Today, anyone can be opinion leader with the help of internet.
Of course the position
Shortly after the matter, the course sought TecMundo for comment. "Claro says it is already analyzing the case. The operator stresses that performs constant training in all its touch points with clients in pursuit of excellence in service."
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This article was translated by an automatic translation system, and was therefore not reviewed by people.