Clipping of news on Brazilian Culture, Law and Citizenship
07/16/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The increase in utility rates meant that most Brazilians postpone the payment of the electricity bill. In the month of May, the cap on electricity tariffs increased 13.94%, according to a survey of SPC Brazil.
In this scenario, consumers need to be alert not to have cut service. According to Resolution ANEEL (Brazilian Electricity Regulatory Agency), the supply interruption after 90 days late and sending a notice sent 15 days in advance.
According to Fatima Lemos, technical advisor of Procon-SP (Consumer Protection Foundation), the warning about the possibility of court should draw the consumer's attention without causing embarrassment
- Simply put a little warning dento account, it is not enough. Nowadays, there are mechanisms that enable the consumer to receive this warning even by means of an SMS message.
Although there is a limit of 90 days past due, if more than one provision is pending, the provider can make the cut at any time.
The adviser also pointed out that if the consumer is questioning the information presented in the making, it can not have cut service. According to Fatima, this situation does not qualify as a default.
- He can not be cut by an account that he is contesting. It is important that he take care protocol register that are complaining and ask for account suspension until the company responds to it.
Reconnection
The deadline to have the restored energy is also present in the rules of Aneel and takes into account the place of residence. The provision for urban dwellers must be made within two business days. For those who live in rural areas, the deadline is five days.
Interested in having reestablished the power supply before the minimum 48 hours may request "urgent reconnection". For this, you need to pay for an additional fee.
In São Paulo, for example, customers of low voltage supplied by AES Eletropaulo must pay between R$ 33.26 (single) and R$ 83.19 (three-phase) to have service restored in up to four hours.
Source: Procon-SP
To access the Procon-SP site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.