Clipping of news on Brazilian Culture, Law and Citizenship
13/07/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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What are the types of portability?
Operator, where the customer can change carriers and keep the phone number. Address, in which the user can hold the phone number when changing to a new address, or not changing operator. Plan where the consumer can keep the phone number when changing service plan, with or without change of operator, ie can move from a prepaid plan for postpaid and vice versa.
Can I transfer the landline number for mobile and vice versa?
No. Portability is only possible within the same type of service.
The user can give up the porting request?
Yes. You may give up portability within two business days without charge.
How to ask for portability?
You should look for a provider that you want to migrate and inform your personal data, telephone and current provider. Confirmed the data, the new operator will schedule enabling the service and provide the number of the application protocol. For users of prepaid cell phones if there cadastral divergence and there is no lock record for theft, loss or misplacement, the update should be face in providing destination.
I will change state. I have the right to portability?
Not For mobile phone users, portability is possible only within the same registration area (DDD); for fixed-line users within the same Local Area (county).
How much portability?
Portability is the maximum amount of R$ 4.00 to be paid to each request. The provider may exempt the user that rate, which applies exclusively to portability between operators. For change of address or type of service (pre or postpaid) in the same operator, there is no charge.
How many times can I change my carrier?
You may migrate between fixed and mobile operators always to decide, subject to the conditions agreed in the contract.
The user can carry a number from one carrier to another with different technology?
Yes. But it is to the user to purchase a compatible device.
The user can carry a number associated with a package of services (eg broadband and phone)?
Yes. Other services package can be maintained, but the conditions must be verified by the operator.
How are charged services used by the client as the operator of which he is leaving?
The user who requested portability normally pay services already used in its former operator.
Portability is immediate?
The operator must carry portability within three business days of the request of the user.
Can I transfer my prepaid to another carrier as postpaid and vice versa?
Yes. The portability will be possible even in different types of services.
The porting request can be denied?
Yes. The porting request may be refused in the following situations: when the user-submitted data are incorrect or incomplete; if there is another request in progress portability for the same number; if the number does not exist, does not belong to any client, is temporary or belong to a pay phone; if the number is fixed and service portability is to the mobile or vice versa service. It notes that portability can also not be possible for technical reasons, for example, if the target company (receiver) does not have the requested service area or in the case of Specialized Mobile Service.
The phone will stop working with portability?
There may be a transition period of up to two hours. Only in that range, the phone may not work.
You can enjoy the portability of a canceled line?
No. To the user has right to portability, the line must be active.
Source: Reuters
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This article was translated by an automatic translation system, and was therefore not reviewed by people.