Clipping of news on Brazilian Culture, Law and Citizenship
13/07/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Procon-RJ, attached to the State Department of Consumer Protection and Defense, held on Friday (10/07), a new action Operation Scrooge. Tax toured banks of the Centre, the North Zone and the South Zone. This time, only HSBC Saint Kitts agency showed no irregularities. All other 15 agencies audited were fined.
None of the agencies fined in operation today owned services or other documents contracts in Braille, contrary to the determination of the High Court of Justice (STJ) based on Federal Laws 4169/1962 and 10048/2000, by Federal Decree 6949/2009 and the Code Consumer Protection (CDC).
Brazil's Bank branch located in Saint Kitts Street, 584, performed service on the third floor, there was no elevator and the bathroom was in a restricted area to the public. At the time of inspection, inspectors found an elderly consumer, newly operated, down the stairs with water cooler dificuldades.O and the box office bathroom located at Av. Nossa Senhora de Copacabana, 427, are on the second floor, inaccessible for people special needs and old elevators for absence.
The HSBC branch located in Campo de São Cristóvão, 240, St Kitts was not assessed.
Balance Operation Scrooge
1 - CEF (Av Rio Branco, 39 - Centro.): Contracts absent in Braille.
2 - CEF (Avenida Rio Branco, 174- Center.): Contracts absent in Braille.
3 - Banco do Brazil (Rua São Cristóvão 584, St. Kitts): volumes.Ausência guard Lack of accessibility: service is held on the third floor and there is no elevador.Ausência contracts in Braille. Bathroom in a restricted area.
4 - Bradesco (Rua São Cristóvão, 600): Absence guard volumes. Complaints Book of absence. Contract absent in Braille.
5 - Itaú (Avenida Rio Branco, 161- Center.): Complaints Book absence. Made in different authentication document. Contracts absent in Braille. Absence of guard volumes. Scale absence of employees. Service is not performed by a password. Wheelchair absence.
6 - Bradesco (Benedictine Street, 28 - Centro): Complaints Book absence. Absence of guard volumes. Contracts absent in Braille. 27 minutes service time.
7 - Itaú (Sound Field 260 Christopher, St. Kitts): Service is not performed by a password. Absence of guard volumes. Contracts absent in Braille. Complaints Book of absence.
8 - Itaú (Avenida Rio Branco, 156 - Centro.): Contracts absent in Braille. Complaints Book absence. Scale absence of employees. Absence of guard volumes. Service is not performed by a password. Made in different authentication document. Wheelchair absence. Preferred seating in number less than that determined by law.
9 - Itaú (Avenida Rio Branco, 161 - Centro.): Contracts absent in Braille. Complaints Book absence. Scale absence of employees. Absence of guard volumes. Service is not performed by a password. Made in different authentication document.
10 - Santander (Street of the Assembly, 92 - Centro): contracts absent in Braille. Complaints Book absence.
11 - Santander (Street of the Assembly, 115 - center): contracts absent in Braille.
12 - Itaú (Avenida Nossa Senhora de Copacabana, 181.): No guard volumes. Contract absent in Braille. The wheelchair is broken.
13 - CEF (Av Nossa Senhora de Copacabana, 427.): Contract No Braille. Water cooler and bathroom on the second floor, making it inaccessible to PNE.
14 - CEF (Av Nossa Senhora de Copacabana, 861.): Contract No Braille.
15 - Itaú (Avenida Nossa Senhora de Copacabana, 387.): Complaints Book of Absence. Service is not performed by a password. Absence of guard volumes. Screen absence. Contracts absent in Braille. Wheelchair absence. Preferred seating in number less than that determined by law.
Source: Procon-RJ
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This article was translated by an automatic translation system, and was therefore not reviewed by people.