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Procon Carioca notifies Hotel Urbano by promotion trip to R$ 1

04/29/2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.



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Site promises hundred offers throughout the day, but does not explain the terms and conditions of the offer

RIO - "Trips to R$
 1 - Only today - 100 offers released throughout the day. Or any site with 15% off "was more than tempting promotion conveyed in the Hotel Urbano site on Tuesday. In addition, the banner on top of the site says "You have a discount of waiting at the end of your purchase." The Procon Carioca found suspicious, notified the company and is demanding clarification - validity of the offer covered destinations, cancellation policy and consumer rights, among others - in 24 hours.


- Is missing information, which should be clear, appropriate and ostentiva says the president of Procon Carioca, Solange Amaral. - It is false advertising as flagrant order to attract and mislead consumers. The promotion has no regulation does not say where the journey is or how to access the offer. Every offer must be clear and well publicized Regulation.

The expression "Find your trip to R$ 1," said Solange, it indicates that the consumer will find such an offer, leads the Internet user to believe that really make a trip by this value. To catch the infraction, Procon Carioca inspectors spent all day watching the booking site. According to the notification, the alert came from consumers who received messages with the offer "Travel for 
R$  1", without, however, explaining the promotion.


- The site further states that offers have been found so to Las Vegas, Orlando and Buenos Aires - points Solange. - We want to know who were those lucky ones who managed to pay so little for these trips and where they go.

The fine for the site is still being defined: will be between R$ 600 and R$ 7 million ceiling of punishment in Brazil. According to the consumer protection agency, promotion infringed paragraph 3 of Article 6 of the Consumer Protection Code, which sets the basic rights, "adequate and clear information about the different products and services, with correct specification quantity, characteristics, composition, quality, price incidents and taxes, as well as the risks they present. "

Wanted by the report, the Hotel Urbano said the promotion follows the rules below - sent by email - which would be available on all pages of the site. Also said his Facebook page (https://www.facebook.com/hotelurbanobr) presents consumers able to make the purchase of travel packages for 
R$  1. However, the company did not comment on the notification of Procon Carioca.


"The Hotel Urbano, online travel agency leader in Brazil, held on Tuesday, the 28th, the action" Find your trip R$ 1. " Throughout the day, the company will spread on your website and app for iOS, Android and Windows Phone 100 packages for two people who can be bought for only 1 real. Among the packages that will be offered will be options for some of the main tourist destinations in Brazil and the world.
As part of the action, in addition to 100 promotional tours, Hotel Urbano offer on Tuesday, the 28th, an extra discount of 15%. "


Source: The Globe

To access the site O Globo, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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