Clipping of news on Brazilian Culture, Law and Citizenship
04/29/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Traveling is too good, does it? Rest your head from everyday worries to the sound of the sea, or go inland to visit the family can be comforting and well-aimed measures, but finding a problem to achieve the rest may be easier than it seems. Some simple tips can help you do not have uncomfortable or how to solve them, if they appear: (Photo: Playback)
1: Toddler paid ticket?
Yes, but a lower value. The passage of infants under two years old - and they are not occupying a seat - may not exceed 10% of the fare paid by the adult.
But the rule only applies to domestic flights. In other cases, it may or may not be discounted according to the company.
2: The frequent flyer programs of companies are regulated by the ANAC?
No. The advantages offered by mileage programs featuring business relationships between companies and consumers.
However, the agency notes that the passengers who used air miles to travel should be treated the same way as those who bought passage without benefit. Other possible problems should be solved by the companies themselves.
3: online shopping waiver for Time goes for passages?
Yes, seven days a withdrawal can be requested by the consumer, without any justification.
4: Cheap can be transferred?
No. The airfare is "personal and not transferable." The passenger's name at the time of purchase can not be changed. If the name is spelled differently in the identification, the passenger may have problems at the time of shipment.
5: How cases of withdrawal?
Rebooking and refund may cause additional costs, especially in promotional passages. Anyway, who gives up the trip must be repaid within 30 days, counting from the date of request, even with the discount the fine.
According to ANAC, the airline has no obligation to make repayment if the passenger decides to break the journey in transit airport, where the flight is not direct.
6: What consumer rights in cases of delay or flight cancellation?
In cases of delay, flight cancellation and "omission" (not performed by operational security reasons boarding, change of aircraft or overbooking, among others), the passenger is entitled to three gradual compensation according to the time: communication, power and accommodation.
From an hour, the passenger is entitled to access to the internet or a free phone to warn those who expect the target on its delay. After two hours, the company has to pay for their food. If the problem lasts for four hours or more, the company has to provide accommodation or accommodation and transport between the airport and the hotel indicated. After the same four hours, the passenger can also give up the trip and ask for a full refund.
7: And if the airport close?
An airport can disrupt their activities by weather or operating conditions. In this case, arrivals and departures are suspended or canceled by the reopening of the airport. Consequently, the aircraft can be routed to other airports or stay on hold.
Consumer rights to material assistance, re-accommodation and refunds are the same, although the problem has been caused by adverse weather or operating conditions.
8: How the damages?
Consumers who want to claim compensation for any constraints and / or financial losses caused by being late or miss a flight, should go to court. The passenger can bring a lawsuit in Small Claims Court (SCJ, former "Small Claims") without a lawyer if the amount involved does not exceed 20 minimum wages (currently equivalent to R $ 15,760).
If the desired value is larger and not exceed 40 minimum wages (US $ 31,520), the consumer will need a lawyer but can remain in JEC. For higher values, you must resort to civil courts.
9: What to do if your luggage does not appear on the treadmill?
The passenger should look for the airline preferably in the arrivals hall. Anyway, it has up to 15 days after the date of arrival to report the problem to the company in writing. To make a claim, you must present the order voucher. If located by the airline, the case should be returned to the address provided by the passenger.
The bag can remain on condition that lost by not more than 30 days (domestic flights) and 21 days (international flights). If not located and delivered within that period, the company must compensate the passenger.
10: Need to send something of value?
Items of value which can not be carried in hand luggage, are declared at check in, in appropriate form. The service is paid and the value varies according to the company, but may facilitate an eventual compensation process.
Please note that the company may require invoices as proof of the amounts of goods to be dispatched.
Source: Complain Here
To access the site Claim Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.