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Operators will have to inform differences between modalities of health plans

04/29/2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.




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The measure is an action that seeks to enhance consumer information
Measure is effective from January 2016 - Archive / Agency Brazil

RIO - was published by the National Health Agency (ANS), on Wednesday in the Official Gazette, measure requiring private health plans to let consumers know the peculiarities and characteristics of all types of plans available in market. The aim is to facilitate the understanding and eliminate customer questions in hiring. According to Normartiva Resolution 376, the information will be provided to consumers who already have plans and also to new users at the time of accession.

Operators will have to provide information on the plans and their contracts easily, quickly and affordably to consumers. Among the data that will be required of operators, in detail, they are the type of accommodation, hiring and area of coverage. Other aspects of the resolution highlights concern the termination, deprivation and coverage of the plans.

The director-president substitute for ANS, Martha Oliveira, told Brazil Agency that the measure is part of a larger project that will be developed throughout the year in order to improve consumer information, which the NSA is calling "beneficiary empowerment ". The rule will take effect from January 2016, and the idea is to equip the recipient of information that may help to assist you in your choices in the health insurance.

Martha Oliveira added that both in identifying and in time they are negotiating, the consumer must receive information in language "differentiated, organized and consolidated" on the types of employment that will be available and the characteristics of this contract.

"Because we see that this is one of the main demands of doubt that the person has when hiring. Not sure which is the difference in an individual plan for a collective plan for membership, a business collective, you have to feature in one that does not take other. Sometimes she sees that the price is different, but it is there, what it has in regulation, legislation? What plans bring each other difference? That's what we're bringing to these people, necessarily, "said the director-president of ANS substitute.

Operators will have to provide users this printed material or have the information on its website, in space where the customer has easy access.
The data should also be made available through applications for tablets and mobile phones.


Source: The Globe

To access the site O Globo, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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