Clipping of news on Brazilian Culture, Law and Citizenship
04/30/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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ANAC analyzes document that hurts passenger rights, but denies intention to reduce the assistance obligations of companies
Proposals that seriously injure the rights of clients are being analyzed at the National Civil Aviation Agency (ANAC) and must be be discussed in public hearing, but I care about consumer protection agencies, such as the Brazilian Institute of Consumer Defense (Idec) . The suggestions were incorporated in a document on the changes of the General Conditions of Carriage, sent to defense agencies late last year. One of the ideas is striking is charging for the adjacent seat to obese passengers and reissue new passage on error in the data.
- The regulatory text proposed by Anac presents irregularities that confront directly with the Consumer Protection Code (CDC), removing important guarantees of the passenger repair - says Claudia Almeida, Idec's lawyer.
Another proposal that worries free air to provide material assistance (food and lodging, for example) to passengers facing delays or flight cancellations caused by weather or events caused by third parties. The other is the airline's responsibility to change, which would objective to subjective.
- Thus, the situations experienced by the consumer would then be interpreted case by case, which could lead to companies to dodge assistance, attributing the delays and cancellations justifications falling as fortuitous event or force majeure - explains Claudia .
Regarding luggage, the big problem is the possible setting of limited compensation in case of luggage loss, regardless of the value of lost belongings. The suggestion to establish cancellation deadline passes for up to 24 hours of purchase, at least seven days of travel, also worries.
PROPOSALS WILL BE DISCUSSED IN AUDIENCE
Compiled from proposals made in participatory meetings Anac over 2014 suggestions have been brought together in a document at the end of last year, the consumer protection agencies. According to the agency, the text will undergo changes from other ideas presented in open court late last year. Now, regulators are preparing the draft of the standard that Anac propose and which will be discussed in open court.
"Only the future draft of the standard (which will be held for public hearing after review and deliberation of the Board for broad discussion with society), that contain the original proposal Anac about it," said the regulator, through its advisory press.
ANAC DENIES WANTING TO REDUCE SERVICE
When asked by this reporter about the document that contains the proposals, the agency reported that it is "a compiled holding suggestions and discussed by all entities in the various meetings that ANAC had with them on the subject in 2014, with a view that the rule comes to these rights and duties should be reviewed by the agency, "the regulator said in a statement, adding:" The ones who attended were the consumer protection agencies, airlines and industry associations, basically. From these discussions, we gather information and suggestions on a text and put into public consultation to receive the prior participation of society and other stakeholders before building the draft to be prepared by the Agency, aiming at the participation of all since the start of construction of normative. "
The agency emphasized also that "there is no policy of the Board to indicate intention of reducing any assistance rights to passengers. The definition of the new measures was based on the realization of the right of Brazilian consumers and took into account the Brazilian Code of Aeronautics devices, the Civil Code, the Montreal Convention of 1999 and the Consumer Protection Code, in addition to having a view best practices adopted internationally. "
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.