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Procon Carioca autua 11 telephone operators stores in Operation Area Outside

04/30/2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.




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The Procon-RJ held on Tuesday (28/04), Operation Out of Area, who oversaw 15 branches telephony operators in Rio de Janeiro, checking in particular the existence of false advertising in offering internet packages announced as tax ilimitados.Os have assessed eleven branches and took copies of the companies service contracts for legal analysis of the local authority.

Inspectors found posters with misleading information in stores Claro, Tim and Vivo Rio Sul Shopping. In the course, there were umcartaz informing a plan that "after the franchise reached, the speed will be reduced," however, the information contained in plan contract states that the service will lock after using the contracted franchise. Vivo store disponibilizava a banner of a plan with the information: "exclusive for those who want the tranquility of the will to use the internet." The phrase indicates that the service will be continuous, but in the contract there is information that is blocked after reaching the franchise.

In the Tim store in the same mall, tax identified a plan whose contract comes in chip sealed package to be purchased by the consumer. That is, the consumer can not see the contract before buying the plan and there is no information on the packaging whether or not lock in service after the end of the franchise. Thus, contrary to what determines the Consumer Protection Code, the client does not have full access to information about the plan before hiring him.

Stores that showed no irregularities: Vivo (Shopping Tijuca); Nextel (Rio Sul); Hi (Tijuca Shopping); Vivo (Barra).

Balance Operation Area Outside

1 - Claro (Barra): Complaint registered in the Complaints Book not sent by the deadline.

2 - Hi (Rio Sul): Complaints (6) registered in the Complaints Book not sent by the deadline.

3 - Vivo (Rio Sul): Plan Smart Living presents misleading advertising "a unique plan for those who want the tranquility of using the internet will", implying that the service will be continuous, but in the contract there is information that will be blocked after reaching the franchise.

4 - Clear (Tijuca Shopping): No price on the exposed products in the store. The CDC was not in a visible place for consultation.

5 - Hi (Barra): Complaint registered in the Complaints Book not sent within the prazo.Contrato taken for analysis of the legal.

6 - Claro (Rio Sul): the presence poster with misleading information has been found to the consumer "after reaching the deductible, the speed will be reduced." However, the contract states that there is a blockage. Font size of the upper portion to the value assigned to the view on offer from mobile phones.

7 - Tim (Tijuca Shopping): Complaints registered in the Complaints Book not sent by the deadline.

8 - Tim (Rio Sul): provision of Contract "infinity prepaid" is packed with the chip having no prior knowledge of it by the consumer and there is no information on the packaging if there is blockage or not the service.

9 - Tim (Barra): Complaints registered in the Complaints Book not sent by the deadline.

10 - Nextel (Shopping Tijuca): Poster Absence be informing the complaints book. Complaints registered in the Complaints Book not sent by the deadline.

11 - Nextel (Barra): In the advertising insert the Nextel Connect plan reports the value from R $ 12.50 for the first three months and no information for the subsequent months.
Source of the lyrics of the information of the plans in oversize, hindering the understanding of information.


Source: Procon-RJ

To access Procon-RJ site, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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