Clipping of news on Brazilian Culture, Law and Citizenship
04/20/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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One of the most frequent complaints from customers of operators using internet for smartphone refers to the cutting of services when users reach the limit of the contracted franchise. Finally, it seems that it will end! At least, it seems!
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Anatel promised to solve in a maximum of two weeks the problems. During the hearing on the Consumer Protection Commission in the House of Representatives, Marcelo Bechara de Souza Hobaika, vice president of the agency, said the resolution regulating consumer rights was misinterpreted by operators and recognized that communicate contract changes through messages on mobile phones with 30 days notice is not enough. (Photo: Play / Digital Look)
"It was done wrong and we have to find a way that the consumer is well informed and know what is going on [...] We believe that in a week, two, we already have some market consensus measure involving agents and now, perhaps bringing to the table the parliamentarians themselves, "Bechara said.
Carriers
Representatives Oi, Tim, Claro and Vivo said the measure is necessary due to increased demand. They also reported that users are notified in advance about the blocking of services.
Lawmakers said they would withdraw the resolution if the problem is not resolved quickly and accused Anatel had made regulation to qualify telephone operators.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.