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Signal failure causes users does not move during calls

13/04/2015

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Signal failure causes users does not move during calls
Mobility provided by mobile is lost in the Sun Valley Garden.
Problem with the mobile phone has become something 'chronic', says lawyer.
Student needs to go to the yard to complete a connection (Photo: Gustavo Justino / G1)
The difficulties with the mobile phone in Presidente Prudente extend the city's neighborhoods. Garden in Sun Valley, where there is a university, users complain for failure to signal operators. In some cases, the only solution is not to move an exact point to be able to complete a connection, which turns out to be a nuisance, because the device loses mobility should provide.
According to retired Vera Lucia Tavares of God, 66, who lives in a building that is on Avenida Eme Albem Pioch, the unit only on the balcony. "When I need to talk to someone, or is a case urgently, I have to use my desk phone, if not, I am incommunicado," he said.
Being elderly, as well as her husband who is 67, Vera claims seeking redress because of the inefficiency of the operator's service. "I'm diabetic, if I ever get sick at night and the other phone does not work, I'll be helpless. My children speak trying to call me, but my phone never rings. In some situations, takes down the stairs and go to the bottom building to be able to talk, "he said.
But it is not only that it suffers from the problem of mobile telephony. The student Pedro da Costa Fernandes, 21, lives in Gino Piron Street, in the same neighborhood, for seven months. According to the young, who moved the storage site is close to the college, problems accessing the Internet via mobile phone are constant.
"It's a very complicated situation, because the cell phone signal drops too. Sometimes, when I need to call someone, I have to go into the yard seek a point where there is signal, because at home I can not communicate, "he said.
To try to end the hassle, the student changed operator, as the old company did not meet the contracted package, he said, but the problem continues. "Here the problems with mobile internet are constant. Have had cases where I had to walk through the rooms of my house to connect to 3G. "
With so many complaints, the lawyer Marcelo Cezário says that this issue has been "chronic" in Presidente Prudente, which led even the intervention of the Public Ministry. "In town there is an inefficient coverage, in which the consumer pays dearly for poor service, and it ends up becoming hostage to operators, there is nothing to be without mobile phone today," he said.
For something to be done and there are improvements to users Cezário believes that more severe punishments should be taken against companies. "The judiciary must enter these situations so that copies convictions are applied, for attacking only financially, through compensation, is that consumers will have a satisfactory return," he said.
A meeting with the Task Force, made up of representatives of the Order of Lawyers of Brazil (OAB), Procon and prosecutors will be held to seek improvement in service to consumers. "We will be meeting on Friday [10] to attempt to anchor a TAC [Term Adjustment of Conduct] with operators, aiming to become satisfied with the quality of services provided. But regardless, the consumer should always seek their rights before the courts, "he added.
Carriers
The G1 contacted Vivo. She informed that the mentioned regions are already checked.
TIM, claimed another operator, claimed that has been making consistent investments for the development of its network throughout the state of São Paulo, including the area code region 18, where it is located the city of Presidente Prudente. Although it was said that the company follows with strong investments in infrastructure and customer service as strategic priorities.

Source: G1

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